Zoho CRM vs Freshsales
Prices read from both vendors on 2026-10-19. No invented scores.
Short answer: Zoho CRM starts at $20 per month; Freshsales starts at $11 per month. Zoho CRM is the better fit for small sales teams that want a real crm with a free tier and the cheapest paid entry in this cluster. Freshsales is the better fit for sales teams that want built-in phone, email and chat in the crm, with ai-assisted contact scoring on the mid tier.
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Price comparison
| Zoho CRM | Freshsales | |
|---|---|---|
| Cheapest paid plan | $20/mo | $11/mo |
| Free plan | Yes | No |
| Plans listed | 5 | 3 |
Zoho CRM plans
| Plan | Monthly | Billed annually | What you get |
|---|---|---|---|
| Free | Free | Free/mo | Up to 3 users, 5,000 records, basic lead and deal management |
| Standard | $20 | $14/mo | Per user. 100,000 records, scoring rules, mass email, workflows |
| Professional | $35 | $23/mo | Per user. SalesSignals, inventory management, 25,000 records per module |
| Enterprise | $50 | $40/mo | Per user. CommandCenter, multi-user portals, custom modules, 100,000 records |
| Ultimate | Custom | — | Bespoke deployments with the highest feature limits, consultation-based pricing (contact Zoho) |
Best for: Small sales teams that want a real CRM with a free tier and the cheapest paid entry in this cluster.
Not for: Teams that want one vendor for everything - Zoho's other products are priced separately.
Freshsales plans
| Plan | Monthly | Billed annually | What you get |
|---|---|---|---|
| Growth | $11 | $9/mo | $11/user/month billed month-to-month, or $9 billed annually. 21-day free trial. Kanban view for contacts, accounts and deals, built-in chat, email and phone, email templates, custom fields, basic workflows, product catalog. |
| Pro | $47 | $39/mo | $47/user/month billed month-to-month, or $39 billed annually. Everything in Growth plus contact scoring by Freddy AI, sales sequences, multiple pipelines, auto-assignment and territory management. |
| Enterprise | $71 | $59/mo | $71/user/month billed month-to-month, or $59 billed annually. Everything in Pro plus custom modules, sandbox and audit logs. |
Best for: Sales teams that want built-in phone, email and chat in the CRM, with AI-assisted contact scoring on the mid tier.
Not for: Anyone who wants a free plan after the 21-day trial - the pricing table lists only paid tiers.
How to choose
Zoho CRM starts at $20 per month; Freshsales starts at $11 per month. Zoho CRM is the better fit for small sales teams that want a real crm with a free tier and the cheapest paid entry in this cluster. Freshsales is the better fit for sales teams that want built-in phone, email and chat in the crm, with ai-assisted contact scoring on the mid tier.
Run the 12-month cost calculator →
Sources: https://www.zoho.com/crm/zohocrm-pricing.html, https://www.freshworks.com/crm/pricing/. Checked 2026-10-19.